REFUND & CANCELLATION POLICY (ALL SALES FINAL)

All sales are final. We don't offer refunds on any of our design services, appointments, deposits, or packages.

Every booking holds a dedicated spot on our calendar, and every design is custom-made for your home. That's why we can't offer refunds. We do want to be flexible when life happens, though, so here's how changes work.

Design consultations (booked appointments)

• Rescheduling: You can reschedule [once] for free up to 24 hours before your appointment. Use the link in your confirmation email or email us.

• Cancelling: Appointments can't be refunded. If you cancel at least 24 hours ahead, we'll give you a credit toward a future session that's good for [90 days].

• Late changes and no-shows: If you do not change or cancel your appointment within 24 hours, or don't join within 10 minutes of your start time, your appointment counts as used.

Virtual design packages (mood boards, space plans, paint & finish selections, bathroom design)

• Packages and deposits are non-refundable once you pay.

• If you need to pause, we'll hold your project for up to 5 days from your purchase date.

• Your package includes the revisions listed, so you can fine-tune your design until it feels right.

If we can't deliver
If we have to cancel your appointment or can't complete your package for reasons on our end, we'll reschedule you right away. If we can't, we'll refund what you paid for the part we didn't deliver.

Gift cards and promotions are non-refundable and never expire.

Questions before you book? Email hello@nicandnickhome.com. We're happy to help you choose the right service.